Question : Outlook 2003 and Outlook 2007 - No options to accept, decline nor tentative for invitations

Hi Guys,

Our department uses Outlook 2007 on Exchange Server 2003 and our sub department uses Outlook 2003 (recently upgraded from Outlook 2000) on Exchange Server 2003.  We are on different domains and recently a staff from the sub department sent an meeting request invitation to our main department staff locating in one of the meeting rooms (resource).  However, our main department staff cannot see any options to either accept, decline or tentative on their Outlook 2007.

One of the staff advises there is a message that appears at the top of the e-mail that states This meeting request was updated after this message was sent. You should open a later update or open the item on the calendar.   However, he did not receive a later update and cannot open on the calendar.

Has anyone had this issue before and if so, what solution or steps I should take to solve this issue.  This happened a few times from the same person.

Any ideas?

Thanks, Ezskol

Answer : Outlook 2003 and Outlook 2007 - No options to accept, decline nor tentative for invitations

Did this ever work correctly before?
Did this issue just suddenly start happening?
Is this issue only with this one staff member?
Or can you recreate this problem by sending a meeting invite from anyone in the Sub Dept to the Main Dept?

If its only the 2007 users who dont see the Meetings Options, check to see if they are using Cached Exchange Mode? If they are try turning it off and see if this makes a difference.

Can find this in Tools>Account Settings>Open User Account Details
Right under Exchange Server you will see an option for "Use Cached Exchange Mode"
Untick this and Apply.

Then try it again.