Question : sage will no open - sgwebbrowser.dll error

hi all,

my Sage will now not open on any of my citrix servers and the following error appear in the event viewer.

i have been onto Sage support and they are stumped with their solution being to reinstall all my citrix servers. not something i am over keen to do.

Event Type:       Error

Event Source:    Application Error

Event Category: (100)

Event ID:           1000

Date:                30/03/2007

Time:                14:29:50

User:                N/A

Computer:         CITRIX-PUMMELO

Description:

Faulting application Sage.exe, version 11.0.1.30, faulting module SGWebBrowser.dll, version 10.0.92.0, fault address 0x00017538.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74   Applicat

0008: 69 6f 6e 20 46 61 69 6c   ion Fail

0010: 75 72 65 20 20 53 61 67   ure  Sag

0018: 65 2e 65 78 65 20 31 31   e.exe 11

0020: 2e 30 2e 31 2e 33 30 20   .0.1.30

0028: 69 6e 20 53 47 57 65 62   in SGWeb

0030: 42 72 6f 77 73 65 72 2e   Browser.

0038: 64 6c 6c 20 31 30 2e 30   dll 10.0

0040: 2e 39 32 2e 30 20 61 74   .92.0 at

0048: 20 6f 66 66 73 65 74 20    offset

0050: 30 30 30 31 37 35 33 38   00017538


any ideas a great help

Answer : sage will no open - sgwebbrowser.dll error

Gareth, you could exclude the .exe and .dll files that Sage uses in the Memory Optimization tab of the farm properties (to be able to still use the Memory Optimization features).  There are some apps that absolutely will not work if optimization is on (without being excluded).  Do you have DEP turned on (properties of My Computer > Advanced tab > DEP tab) for the top or bottom option (MS Windows apps only)?