Question : why has outlook 2007 stopped working properly?

Hi, just recently one of my clients outlook small busiess 2007 has stopped working and has the attached error "cannot open this item the text formatting command is not available it may not be installed correctly. install microsoft office outlook again.

I have tried uninstalling and reinstalliing. I have also tried to uninstall IE 7 as well and then ran updates again as per the Microsoft KB.

This customer has a roaming profile. When I log on as someone else, outlook works fine.

Please advise?

Thanks again

Chris

Answer : why has outlook 2007 stopped working properly?

the location of the profile on Windows XP will be c:\documents and settings\username

if they have a roaming profile I would suggest the following:
Rename their network based profile to username.old
delete their local profile by following this procedure: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sysdm_userprofile_delete.mspx?mfr=true
do the above with the user logged out completely.

Then login as the user and re-configure outlook.