Question : Microsoft Exchange account does not receive external emails

Hi there,

one of our Exchange users cannot receive external emails this morning. I've noticed a series of POP Connector errors in the system log.
I did the following:
- checked her account in Exchange system manager and I can see as the size and the number of items get bigger as it receives the new emails
- on the external email server I can see emails showing up in the relevant POP account and disappearing as the POP connector retrieves them
- there is no error message in the sytem log since this morning.
- I'm logged into the account through the webmail feature and I cannot see new emails while System Manager shows new emails
- one test email which I ccd another local address got through and fell into the inbox.

thank you in advance.

Answer : Microsoft Exchange account does not receive external emails

That's good - so at least we know they arrive and don't get filtered externally.

As it is just one user - have you considered an Exchange database check?

eseutil /g - integrity check

eseutil /p - repair

eseutil /d - defragment

isinteg -s server -fix -test alltests

Please run the commands in the above order from a command prompt.

For reference: http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html

Alternatively, please export the problem mailbox contents to .PST file, delete the mailbox and then setup another mailbox, then import the mail back and see if that cures the problem.