Happy New Year, John. Back at this after a couple of days off...
Let's check a couple of relatively obscure Visio settings:
- Visio add-ins: let's make sure that operation of add-ins isn't restricted in your copy of Visio for some reason. Select Tools/Trust Center from the Visio main menu, then click Add-ins in the left navigation pane. There should *not* be a checkmark next to "Disable..." as shown in the first image below. If there happens to be one there, remove it, then stop and restart Visio.
- Automation: Select Tools/Options from the Visio main menu, then click the Advanced tab. Ensure that there *is* a checkmark next to Enable Automation events. Refer to second image below.
Let me know if either of these solves the problem.