Question : Outlook vs mobile sync

Hi experts,

I have a nice problem :)

I have about 6 mobile users all using outlook 2007 SP2 w exchange 2003 SP2. 5 of them using an HTC mobile device and 1 uses an iPhone.

Since a month or 2 there are a lot of calendar issues.
some scenarios:
1) User makes an appointment with his mobile device and is synched to his outlook. In calendar view nothing is wrong. If you change to list view and then go back to calendar view it's disappeared...
2) User makes an appointment in outlook, everything fine in calendar viaw. You siwtch to list view and backup, still ok. User change the item through his mobile device (iphone or HTC doesn't matter) and we do the test with list view and calendar view... tataaa, item is lost in calendar view!
3) Calendar item made for 5 users, they all accept. item disappears when someone changes the item through his mobile device.

The strange thing is, you can still see the items in the "list all" view. Also when there is an item that you delete in the list view, all users that should attend that meeting get an alert that that user deleted the item. So technically everything is working fine but visually there is a bug or issue with the different views of outlook.

Maybe important, making items in outlook, changing them in outlook, changing the view as test and back keeps the items in all views!

All patches are applied on client side and server side. It's with different types of HTC models and iphone models. It looks like it is only with mobile device users and when adding or changing through the mobile devices.

Is this a bug? Is this something else?

Thanks for the tips and advice!!

Answer : Outlook vs mobile sync

The sure-fire way to test and see where the problems are is to check using Outlook Web Access (OWA) and see what happens there.

If all is well with OWA, please setup a new profile on a computer that is not affected by this problem and see if the problem can be replicated.  If it cannot be replicated - this sounds like an Outlook problem.  If it can, then it sounds like a problem with the store.

The possibility of problems with Outlook could mean that a "Help> Office Diagnostics" could repair local Outlook problems.

Problems with Windows Mobile / iPhone can be correctd y deleting the account and setting it up again.

If the store is the problem, you will need to dismount the store and run:

eseutil /p

eseutil /d

isinteg -s servername -fix -test alltests (this needs to be run at least twice until the last line shows 0 errors and 0 fixes).

For reference:

http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html