jcrdsl77,
Just for laughs. Make *sure* you download *all* the :
Service Packs
Hotfixes
For Office *and* Windows.
For example, many people think SP1 for Office 2007 is all they need, but there has been at least 1 "Hotfix" released after SP1 was issued,
Go to the MS Site and make *Sure* you have all the latest updates.
If that does not work, then the only thing left to do is to contact Microsoft directly.
JeffCoachman