Question : Microsoft Internet Explorer has encountered a problem and needs to close

OS: Windows XP SP3
IE v6.0.2900.5512

Below is the text file from the error report. The client says IE works when he is at home, but it doesn't work in the office. He keeps getting the error message that IE has encountered a problem. IE never opens, and there wasn't any additional DLL errors that went with it. I tried disabling the script debugger for the hell of it and it didn't help. I went into Windows Components and removed IE, and then re-installed it. Unfortunately we are stuck with version 6, so upgrading is not possible.

Oddly, if you open Windows Explorer and type in a web address, it will change to an IE window and seems to work fine. I copied his iexplore.exe to another machine and it works fine. We just can't launch iexplore.exe from his PC while he is at work.




   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    SIZE="103792" CHECKSUM="0xDF6DDE88" BIN_FILE_VERSION="9.0.0.332" BIN_PRODUCT_VERSION="9.0.0.332" PRODUCT_VERSION="9.0.0.2008061100" FILE_DESCRIPTION="Adobe PDF Plug-In For Firefox and Netscape" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="9.0.0.2008061100" ORIGINAL_FILENAME="NPPDF32.DLL" LEGAL_COPYRIGHT="Copyright 1984-2008 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B13D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.332" UPTO_BIN_PRODUCT_VERSION="9.0.0.332" LINK_DATE="06/12/2008 05:45:20" UPTO_LINK_DATE="06/12/2008 05:45:20" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />
    BIN_PRODUCT_VERSION="7.65.17.80" PRODUCT_VERSION="QuickTime 7.6.5 (1327.80)" FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the <A HREF=http://www.apple.com/quicktime/>QuickTime</A&gt; Web site." COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime Plug-in 7.6.5" FILE_VERSION="7.6.5 (1327.80)" ORIGINAL_FILENAME="npqtplugin.dll" INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2009" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34EA3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.5.0" UPTO_BIN_PRODUCT_VERSION="7.65.17.80" LINK_DATE="11/11/2009 06:57:38" UPTO_LINK_DATE="11/11/2009 06:57:38" VER_LANGUAGE="English (United States) [0x409]" />


   


   

Answer : Microsoft Internet Explorer has encountered a problem and needs to close

Thanks, but that patch is for SP2 and the client has SP3.

Anyway, the issue appeared to be malware. ieshowinfo.dll was causing the problem.